Frequently asked questions
We recommend burning your candle for at least 3 hours on your first use. On subsequent uses, burn until the wax is fully melted on the top of the candle, rather than forming a pool around the wick. Shorter burns can reduce the total life of your candle. Between uses, trim your wick down to 1/2" before relighting. You can use a wick trimmer, but we think scissors or nail clippers work just fine!
Additionally, we do not recommend burning your candles for too long. Keep an eye on your candle while it's burning, and blow it out before all of the wax has melted.
Yikes! We know it can be alarming if the glass on your candle suddenly cracks. While we use heat-safe glass for all of our candles, there are some other factors that can cause the glass to weaken.
First, make sure you store your candles at room temperature. Storing them in a cold spot (like your garage), and then lighting them can cause a sudden temperature change, which can shock the glass.
Second, make sure you aren't burning your candles for too long. If a candle is left to burn for many hours, it can overheat and cause the glass to crack. We recommend snuffing out your candle before the wax is fully melted.
Last, proper wick care is essential. Not only does it help extend the life of your candle, it also stops soot from building up in the candle. Excess soot can clog the wick, causing the glass to snap.